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Returns Conditions & Other FAQs

Original condition

If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a

Damaged or faulty items

We're really sorry if you've received a damaged or faulty item. Please lodge a return for the item as soon as possible so we can get this sorted for you. Don't forget to select 'Damaged Item' as your reason for return. Once you’ve selected ’Damaged I

Do I pay for my return shipping?

If you have changed your mind, the item does not suit you or you have ordered the wrong size, you will need to pay for the return postage. If the item is faulty in some way or we have made a mistake with your order, we will be happy to reimburse you

Can I return a garment bought from the outlet?

Any item purchased from our Outlet are non-returnable. All sales on these garments are final and will only be refunded or swapped if found to be faulty. If an item/s from the Outlet are returned they will be posted back to you at your own cost.

When will my return be processed?

As soon as your return arrives, we will aim to process your refund within the next 5 business days. Refunds will be issued to the payment facility that was used for the original purchase. Please allow 3-5 working days for refunds to show in your acco

Can I exchange or refund an item purchased from a stockist?

If you have purchased an item from one of our stockists, whether it is faulty or you have just changed your mind, you will need to return that garment to that stockist. Any exchange or refund will then be at the discretion of the stockist.

Can I return something after 21 days?

If you request a return for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any return will be at our discretion. We don't accept returns for unwanted items after the relevant returns peri

OUR RETURN ADDRESS

Goondiwindi CottonPO BOX 288Goondiwindi QLD 4390. If you have any queries regarding an item you have purchased or require additional information, please get in touch...